:root{--support-green: #047857;--support-green-dark: #065f46;--support-green-light: #d1fae5;--support-green-bg: #ecfdf5;--text: #111827;--muted: #6b7280;--border: #e5e7eb;--page-bg: #f4f8f7;--card: #ffffff;--sidebar-bg: #f4f8f7;--radius: 14px;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;line-height:1.45;color:var(--text);background:var(--page-bg)}*,*:before,*:after{box-sizing:border-box}body{margin:0;min-height:100vh}#root{min-height:100vh}.page-motion-root{width:100%;min-height:0}.spin{animation:spin .85s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.auth-loading{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--page-bg)}.loader-dot{width:44px;height:44px;border-radius:50%;background:var(--support-green);animation:pulse 1s ease-in-out infinite}@keyframes pulse{50%{opacity:.35;transform:scale(.92)}}.page-auth{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px 16px}.support-auth{background:linear-gradient(165deg,#ecfdf5,#f4f8f7,#fafafa)}.auth-card{width:100%;max-width:420px;background:var(--card);border-radius:var(--radius);border:1px solid #d1e7dd;padding:28px 24px 32px;box-shadow:0 12px 40px #0f172a0f}.brand-row{display:flex;align-items:center;gap:14px;margin-bottom:8px}.brand-logo{border-radius:12px}.brand-title{font-size:22px;font-weight:600;color:#0f172a}.support-brand-sub{font-size:13px;color:var(--support-green);margin-top:2px}.auth-h1{font-size:26px;font-weight:600;margin:12px 0 0}.auth-lead{color:var(--muted);font-size:14px;margin:8px 0 4px}.auth-err{color:#b91c1c;font-size:14px}.field-label{display:block;font-size:12px;color:var(--muted);margin-top:14px;margin-bottom:6px}.field-input{width:100%;border:1px solid var(--border);border-radius:12px;padding:12px 14px;font-size:15px;font-family:inherit}.btn-primary{width:100%;margin-top:18px;border:none;border-radius:12px;padding:12px 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#d1e7dd;background:#fff;padding:13px;font-weight:600;cursor:pointer}.auth-foot{font-size:12px;color:var(--muted);text-align:center;margin-top:20px}.shell{min-height:100vh}.support-shell{background:linear-gradient(180deg,#f0fdf4 0%,var(--page-bg) 200px)}.app-with-sidebar{display:flex;flex-direction:row;align-items:flex-start;min-height:100vh}.sidebar-rail{width:280px;flex-shrink:0;background:var(--sidebar-bg);border-right:1px solid #d1e7dd;display:flex;flex-direction:column;height:100vh;position:sticky;top:0;overflow:hidden}.support-sidebar--collapsed{width:72px!important}.support-sidebar--collapsed .drawer-brand-meta,.support-sidebar--collapsed .drawer-tag,.support-sidebar--collapsed .drawer-picker,.support-sidebar--collapsed .drawer-nav-label,.support-sidebar--collapsed .drawer-nav-text,.support-sidebar--collapsed .drawer-footer-text,.support-sidebar--collapsed .drawer-sign-out span,.support-sidebar--collapsed 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#bbf7d0;background:#ecfdf5;font-size:14px;font-weight:500;color:#065f46;cursor:default;margin-bottom:20px}.drawer-nav-label{font-size:10px;font-weight:600;letter-spacing:.08em;color:#9ca3af;margin-bottom:8px}.drawer-nav-list{display:flex;flex-direction:column;gap:4px}.drawer-nav-item{display:flex;align-items:center;gap:10px;width:100%;padding:10px 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#e5e7eb;border-radius:8px;background:#fff;padding:8px;cursor:pointer}.support-active-pill{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:999px;font-size:13px;font-weight:600;color:#b91c1c;background:#fecaca9e;border:1px solid rgba(248,113,113,.45)}.support-main{flex:1;padding:20px 24px 40px;max-width:1280px;width:100%;margin:0 auto}.support-hero{position:relative;border-radius:16px;overflow:hidden;margin-bottom:20px;background:linear-gradient(135deg,#0f172a,#1e293b 45%,#0f172a);min-height:140px}.support-hero-ecg{position:absolute;inset:0;opacity:.35;background:linear-gradient(180deg,transparent 55%,rgba(220,38,38,.25) 100%),url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 800 80' preserveAspectRatio='none'%3E%3Cpath d='M0 40 H80 L100 40 L115 10 L130 70 L145 40 L800 40' fill='none' stroke='%23ef4444' stroke-width='2'/%3E%3C/svg%3E") center bottom / 100% 40% 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8px;border-radius:999px}.support-history-status--completed{color:#047857;background:#ecfdf5}.support-history-status--cancelled{color:#b91c1c;background:#fef2f2}.support-history-patient{margin:0 0 4px;font-weight:600;font-size:14px}.support-history-meta{margin:0 0 4px;font-size:13px;color:#6b7280}.support-history-changes{margin:0 0 10px;font-size:12px;color:#047857;font-weight:500}.support-history-card-bottom{display:flex;justify-content:space-between;align-items:center;gap:12px;padding-top:10px;border-top:1px solid #f3f4f6}.support-history-fare{font-weight:700;font-size:15px}.support-history-fare-was{color:#9ca3af;text-decoration:line-through;font-weight:500;font-size:13px}.support-history-fare-delta{font-size:12px;font-weight:600;color:#047857}.support-history-when{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--muted)}.support-history-chevron{color:#9ca3af}.support-history-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:24px}.support-history-stat{background:#f9fafb;border:1px solid #e5e7eb;border-radius:12px;padding:14px;text-align:center}.support-history-stat--wide{grid-column:1 / -1}.support-history-stat-value{display:block;font-size:20px;font-weight:700;color:#111827;margin-bottom:4px}.support-history-stat-label{font-size:12px;color:var(--muted)}.support-timeline{list-style:none;margin:0;padding:0 0 0 8px;border-left:2px solid #e5e7eb}.support-timeline-item{position:relative;padding:0 0 20px 20px}.support-timeline-item:last-child{padding-bottom:0}.support-timeline-dot{position:absolute;left:-7px;top:4px;width:12px;height:12px;border-radius:50%;background:var(--support-green);border:2px solid #fff;box-shadow:0 0 0 1px #e5e7eb}.support-timeline-item--hospital_reassigned .support-timeline-dot{background:#d97706}.support-timeline-item--fare_updated .support-timeline-dot{background:#2563eb}.support-timeline-item--ride_cancelled .support-timeline-dot{background:#dc2626}.support-timeline-head{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-bottom:4px}.support-timeline-type{font-size:13px;font-weight:600;color:#111827}.support-timeline-time{font-size:12px;color:var(--muted)}.support-timeline-summary{margin:0 0 4px;font-size:14px;line-height:1.4}.support-timeline-actor{margin:0 0 6px;font-size:12px;color:#6b7280}.support-timeline-details{margin:0;padding-left:18px;font-size:13px;color:#4b5563;line-height:1.5}.support-recaptcha-label{margin:12px 0 6px;font-size:13px;font-weight:500;color:#374151}.support-recaptcha-host{min-height:78px;margin-bottom:8px;display:flex;justify-content:flex-start}.support-recaptcha-hint{margin:0 0 12px;font-size:12px;color:#6b7280}.support-demo-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;width:100%}.support-demo-foot{margin:14px 0 0;font-size:12px;color:#6b7280;line-height:1.45;text-align:center}.support-phone-row{display:flex;align-items:center;gap:8px;margin-bottom:4px}.support-phone-prefix{font-weight:600;color:var(--support-green);padding:12px 0}.support-phone-input{flex:1;margin-top:0!important}.support-modal-root{position:fixed;inset:0;z-index:2000;display:flex;align-items:center;justify-content:center;padding:24px 16px}.support-modal-backdrop{position:absolute;inset:0;border:none;background:#0f172a73;cursor:pointer}.support-modal-backdrop:disabled{cursor:not-allowed}.support-modal-card{position:relative;z-index:1;width:min(100%,400px);padding:22px 22px 20px;border-radius:var(--radius);background:var(--card);border:1px solid #d1e7dd;box-shadow:0 20px 50px #0f172a29}.support-modal-close{position:absolute;top:14px;right:14px;display:flex;align-items:center;justify-content:center;width:32px;height:32px;border:none;border-radius:8px;background:transparent;color:#6b7280;cursor:pointer}.support-modal-close:hover:not(:disabled){background:#f3f4f6;color:#374151}.support-modal-close:disabled{opacity:.5;cursor:not-allowed}.support-modal-head{display:flex;align-items:flex-start;gap:14px;padding-right:28px}.support-modal-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:40px;height:40px;border-radius:10px;color:var(--support-green);background:var(--support-green-bg);border:1px solid #bbf7d0}.support-modal-head-text{min-width:0}.support-modal-title{margin:0 0 4px;font-size:17px;font-weight:600;color:#0f172a;line-height:1.3}.support-modal-message{margin:0;font-size:13px;line-height:1.5;color:var(--muted)}.support-modal-summary{display:flex;flex-direction:column;gap:4px;margin-top:18px;padding:12px 14px;border-radius:10px;background:#f9fafb;border:1px solid var(--border)}.support-modal-summary-label{font-size:11px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:#9ca3af}.support-modal-summary-value{font-size:15px;font-weight:600;color:#111827;line-height:1.35}.support-modal-actions{display:flex;gap:10px;margin-top:20px}.support-modal-btn{flex:1;border:none;border-radius:10px;padding:11px 16px;font-size:14px;font-weight:600;font-family:inherit;cursor:pointer}.support-modal-btn:disabled{opacity:.55;cursor:not-allowed}.support-modal-btn--ghost{color:#374151;background:#fff;border:1px solid var(--border)}.support-modal-btn--ghost:hover:not(:disabled){background:#f9fafb;border-color:#d1d5db}.support-modal-btn--primary{color:#fff;background:var(--support-green)}.support-modal-btn--primary:hover:not(:disabled){background:var(--support-green-dark)}@media(max-width:900px){.support-history-split{grid-template-columns:1fr}.support-history-timeline-panel{position:static;max-height:none}}@media(max-width:600px){.support-history-stats{grid-template-columns:1fr 1fr}.support-history-stat--wide{grid-column:1 / -1}}